Refund & Cancellation Policy

011-on-1 Home Personal Training (Home PT) & In-Person Packages

• Cooling-Off Period: If you purchase a multi-month personal training package and request cancellation before attending your first coaching session (within 48 hours of purchase), you are eligible for a 100% refund minus a nominal gateway processing charge (3%).
• Started Packages: Once coaching has commenced and sessions have been delivered, packages are non-refundable. Remaining unused sessions may be paused or rescheduled in accordance with our 24-hour notification rule.
• Trainer Reassignment & Pro-Rata Refunds: If your assigned coach becomes unavailable due to relocation or medical reasons, TheFitHab will assign an equivalent master trainer. If an agreeable coach cannot be provided, remaining unused sessions will be refunded on a pro-rata basis.

02Outdoor Group Conditioning & Open-Area Bootcamps

• Weather Cancellations: In case of extreme weather (e.g. heavy rain, extreme air quality alerts), outdoor conditioning sessions will either be rescheduled or conducted virtually with no loss of session credit.
• Package Validity: Outdoor bootcamp passes hold fixed validity periods and must be utilized within the designated cycle.

03Online Coaching & Digital Custom Programs

• Pre-Delivery Cancellation: Online coaching subscriptions may be cancelled for a full refund within 3 calendar days of purchase provided customized workout schedules and nutrition guides have not yet been prepared and delivered.
• Post-Delivery: Once personalized workout plans, customized dietary macros, and direct trainer WhatsApp/video access have been provisioned, online programs are non-refundable due to the intellectual property and time investment involved.

04Refund Request Process & Timelines

To initiate a formal review or package pause request:

1. Email our support team at info@thefithab.com with the subject line "Coaching Refund / Pause Request — [Your Name]".
2. Include your registered contact number, invoice/payment transaction ID, assigned trainer's name, and reason for the request.
3. Our administrative team will review and respond within 48 business hours.
4. Approved refunds will be processed directly to your original payment source (UPI, Bank Account, or Card) within 5 to 7 business days.